8185 Rhode Drive, Shelby Township, MI, 48317




Online Course

Dental Front Office for Beginners

Welcome to "Dental Front Office for Beginners," the comprehensive course designed to empower front office personnel with the skills and knowledge necessary to excel in today’s fast-paced dental practice environment. This course is tailor-made for individuals looking to thrive at the heart of dental practice operations, whether you’re new to the dental field or seeking to enhance your existing skills. Through a blend of theory, practical exercises, and real-world scenarios, you’ll learn to manage the front office with efficiency, professionalism, and a patient-centric approach.

Course Objectives

  • Maximizing Downtime: Discover strategies to effectively utilize downtime in the office, turning slow periods into productive opportunities for patient engagement, office organization, and professional development.
  • Managing Active vs. Inactive Patients: Learn how to identify and re-engage inactive patients while maintaining a steady flow of communication and appointments with active patients. This segment focuses on patient retention strategies and tools for tracking patient status.
  • Delivering Exceptional Customer Service: Customer service is the cornerstone of a successful dental practice. This course will cover the principles of exceptional customer service, including how to exceed patient expectations, handle complaints gracefully, and ensure every patient interaction contributes to a positive practice reputation.
  • HIPAA Basics: Gain an understanding of the Health Insurance Portability and Accountability Act (HIPAA) compliance, focusing on the front office’s role in protecting patient privacy and securing health information. This essential knowledge will help you navigate the complexities of patient confidentiality with confidence.
  • Understanding Basic Responsibilities: Dive into the core responsibilities of dental front office staff, from appointment scheduling and patient check-in processes to billing, insurance claims, and financial arrangements. This foundational segment is designed to equip you with the tools and knowledge to manage daily operations smoothly.

By the end of this course, you will be prepared to tackle the challenges of the dental front office with expertise, contributing to the efficiency, patient satisfaction, and overall success of the dental practice. Join us to embark on a journey of professional growth and become a pivotal part of your dental team.

This introduction outlines the comprehensive scope of the Dental Front Office Course, emphasizing practical skills and essential knowledge for managing front office tasks efficiently and providing exceptional patient care.




I had been out of the dental field for 20 years and wanted to restart my career as a dental assistant but I felt that myskills were a bit rusty and wanted to be up to date and this course was exactly what I needed. It was a great refresheron safety, anatomy, techniques etc but most especially Michelle was so encouraging and supportive. I really feltunsure about going back after so many years but she reinforced things I knew and showed me some very helpful newtechniques. Today at my new job I did my first fmx in 20 years!!!! It was incredibly rewarding. They turned out very welland Dr was very pleased. Would definitely recommend this course to anyone looking to have this credential.

Jennifer Baxter


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