Going to the dentist can be an anxiety-inducing experience for many people. From the moment they step into the dental office, patients may feel nervous or fearful, even if they know they’re in good hands. That’s why it’s crucial for dental staff to be well-trained and equipped with the right tools to make patients feel comfortable, informed, and safe during their visits.

Dental staff training is an ongoing process that requires a combination of classroom learning, hands-on practice, and continuous feedback. It’s not just about mastering technical skills or memorizing medical terminology, but also about developing person-centered skills like communication, empathy, and problem-solving. Fortunately, there are some training strategies that can make a difference in how dental staff interacts with patients and provide quality care.

Empathy Training

Empathy is the ability to understand and share the feelings of others. It’s a vital skill for dental staff because it allows them to connect with patients on a personal level, acknowledge their fears and concerns, and provide emotional support. Training your dental staff team members can be easily achieved just by including role-playing exercises or group discussions in normal team meetings.

For more intensive training on empathy, try finding workshops for staff members to attend so they can learn about the importance of empathy and practice active listening techniques. By showing empathy, dental staff can create a positive, trusting relationship with patients, which can improve patient satisfaction and loyalty but it also has the potential to improve relationships between your staff members.

Communication Skills Training 

Effective communication is key to any successful relationship, including the one between dental staff and patients. Communication skills training can cover a range of topics, from verbal and nonverbal communication to patient education and informed consent. Staff members can learn how to use open-ended questions, clarify medical terminology, and explain treatment options in a clear, concise manner.

Good communication skills can also help staff members manage patient expectations, handle difficult conversations, and resolve conflicts. And while good communication between dental staff members and their patients is crucial, good communication between team members leads to better collaboration and cooperation to produce a happy environment where employees want to work and patients want to come.


Cross-training is the process of teaching staff members how to perform tasks outside of their usual roles. For example, a dental assistant might learn how to take x-rays or perform routine cleanings, while a receptionist might learn how to answer patient questions about insurance or schedule appointments. Cross-training can help staff members develop new skills, broaden their knowledge, and become more of the team player that will prove to be vital to your dental practice. It can also improve efficiency and reduce the need to hire additional staff members.

Continuing Education

Dentistry is a constantly evolving field, with new technologies, techniques, and research emerging all the time, especially as the world is exiting the COVID-19 pandemic and learning to utilize more tools and techniques that may not have been thought of before. It’s important for dental staff to stay up-to-date on the latest trends and developments by attending continuing education courses, workshops, or conferences.

Continuing education can help staff members learn about new treatment options, best practices for infection control, and how to manage specific patient populations, such as children or elderly patients. It can also demonstrate to patients that your dental practice is committed to providing high-quality, evidence-based care.

Many times, dental assistants and hygienists must continue their education in some format to maintain their licensure, so by encouraging employees to continue their education, you’re also keeping the employee turnover rate low.

Feedback and Evaluation 

Feedback and evaluation are critical components of any training program. By providing staff members with regular feedback on their performance, you can identify areas for improvement and encourage staff members to continue developing their skills. Evaluation can also be used to recognize staff members who are excelling in their roles and provide opportunities for them to take on more responsibility or leadership roles. Regular feedback and evaluation can help create a culture of continuous learning and improvement in staff performance. Not to mention that acknowledging a staff member’s hard work and dedication adds to the feeling of a positive work environment and boosts morale.

Training strategies for dental staff can make a significant difference in the quality of care provided to patients. With the right training, dental staff can become not just skilled professionals, but also caring, empathetic, and knowledgeable partners in their patients.

If you’re looking to provide your dental staff members with this kind of excellent training that will produce skilled employees to grow your dental practice, Strategic Practice Solutions Dental Academy can help. With quality instructors and hands-on training, SPS dental academy is the right choice to help your staff members excel. Contact us today to schedule a consultation and get enrolled!