8185 Rhode Drive, Shelby Township, MI, 48317




Online Course

Basic Phone Etiquette

Enhance Your First Impressions: Basic Phone Etiquette for Dental Success!

Introducing 'Basic Phone Etiquette for Beginners in Dental Practices,' the ideal online course for dental office staff who are the first voice patients hear. This course is tailored for receptionists, dental assistants, and any team member who handles phone calls in a dental practice, focusing on the foundational aspects of phone etiquette.

In this beginner-friendly course, you'll learn the key elements of professional phone etiquette, crucial for creating positive first impressions and building patient trust. We cover the basics of greeting callers warmly, managing appointments, handling inquiries with courtesy, and ensuring clear and effective communication.

Key Course Features

  • Professional Greeting Techniques: Master the art of greeting patients over the phone, setting a welcoming tone for your practice.
  • Effective Call Handling: Learn how to manage various types of calls efficiently, from appointment scheduling to patient queries, ensuring a positive experience for every caller.
  • Clear Communication Skills: Develop clear and concise communication skills, essential for conveying information accurately and building patient confidence.

Enroll in 'Basic Phone Etiquette for Beginners in Dental Practices' to start building the essential skills that will enhance your practice's reputation and patient satisfaction from the very first call.




I had been out of the dental field for 20 years and wanted to restart my career as a dental assistant but I felt that myskills were a bit rusty and wanted to be up to date and this course was exactly what I needed. It was a great refresheron safety, anatomy, techniques etc but most especially Michelle was so encouraging and supportive. I really feltunsure about going back after so many years but she reinforced things I knew and showed me some very helpful newtechniques. Today at my new job I did my first fmx in 20 years!!!! It was incredibly rewarding. They turned out very welland Dr was very pleased. Would definitely recommend this course to anyone looking to have this credential.

Jennifer Baxter


Welcome to the Dental Academy, where continuous learning meets innovation in dentistry. We are delighted that you are considering subscribing to our comprehensive newsletter. As part of our commitment to furthering excellence in the dental training industry, our newsletter aims to keep you informed and engaged. By subscribing, you'll gain access to the latest insights, trends, and research in dental science and training methodologies.