Online Course

Case Acceptance for Beginners

Welcome to the Essentials of Dental Case Acceptance, a foundational training module designed specifically for dental professionals at the beginning of their journey into the fascinating world of dentistry. Whether you're a dentist, a dental assistant, or part of the administrative team, this module is crafted to enhance your understanding and skills in one of the most crucial aspects of dental practice - case acceptance.

Course Objectives

  • Understand the Fundamentals of Dental Case Acceptance: By the end of this training, participants will be able to articulate what dental case acceptance entails, including its significance in enhancing patient satisfaction and practice success. Learners will grasp the basic principles that underpin effective case acceptance, setting the stage for deeper exploration of communication strategies and patient engagement techniques.
  • Develop Effective Communication Skills: Participants will learn and practice key communication skills necessary for successful dental case acceptance. This includes active listening, empathetic responses, clear and concise explanations of treatment options, and the ability to address patient concerns and questions confidently. The training will offer strategies for building trust and rapport with patients, which are essential for encouraging positive treatment decisions.
  • Master the Art of Presenting Treatment Plans: Learners will gain the ability to present treatment plans in a manner that is both informative and persuasive, yet sensitive to patient needs and concerns. This objective focuses on structuring treatment presentations for clarity, utilizing visual aids effectively, and tailoring the discussion to the patient's level of understanding and readiness to proceed with recommended treatments.
  • Identify and Overcome Common Barriers to Case Acceptance: This training will equip participants with the skills to recognize and address common barriers to case acceptance, such as financial concerns, fear of dental procedures, and lack of understanding about the necessity or benefits of treatment. Learners will explore various strategies and tools to overcome these obstacles, ensuring they can facilitate a smoother case acceptance process.




I had been out of the dental field for 20 years and wanted to restart my career as a dental assistant but I felt that myskills were a bit rusty and wanted to be up to date and this course was exactly what I needed. It was a great refresheron safety, anatomy, techniques etc but most especially Michelle was so encouraging and supportive. I really feltunsure about going back after so many years but she reinforced things I knew and showed me some very helpful newtechniques. Today at my new job I did my first fmx in 20 years!!!! It was incredibly rewarding. They turned out very welland Dr was very pleased. Would definitely recommend this course to anyone looking to have this credential.

Jennifer Baxter


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