8185 Rhode Drive, Shelby Township, MI, 48317




Online Course

Exceptional Patient Services and Etiquette for Beginners

Transform Your Practice with Exceptional Service: The Art of Patient Etiquette!

Embark on a journey to excellence with 'Exceptional Patient Service and Etiquette for Beginners in Dental Practices,' the perfect course for dental professionals aiming to elevate their patient service standards. This beginner-friendly course is designed for dental practitioners, receptionists, and support staff who are passionate about providing outstanding care and creating a memorable patient experience.

In this course, you'll learn the fundamentals of exceptional patient service, from the first point of contact to the final farewell. Discover the key elements of patient etiquette, effective communication skills, and how to handle various patient scenarios with professionalism and empathy. We cover essential topics such as creating a welcoming environment, understanding patient needs, and managing patient expectations with tact and courtesy.

Key Takeways from the Course

  • Mastering Patient Interaction: Learn the principles of warm and engaging patient interaction that set the tone for a positive dental visit.
  • Effective Communication Skills: Develop the ability to communicate clearly and empathetically, ensuring patients feel heard, understood, and valued.
  • Handling Challenging Situations: Gain insights into managing difficult situations with grace, maintaining a high standard of service even under pressure.

Enroll in our 'Exceptional Patient Service and Etiquette for Beginners' course to start transforming your practice today. Elevate your patient interactions, enhance satisfaction, and foster a loyal patient base with the art of exceptional service and etiquette.




I had been out of the dental field for 20 years and wanted to restart my career as a dental assistant but I felt that myskills were a bit rusty and wanted to be up to date and this course was exactly what I needed. It was a great refresheron safety, anatomy, techniques etc but most especially Michelle was so encouraging and supportive. I really feltunsure about going back after so many years but she reinforced things I knew and showed me some very helpful newtechniques. Today at my new job I did my first fmx in 20 years!!!! It was incredibly rewarding. They turned out very welland Dr was very pleased. Would definitely recommend this course to anyone looking to have this credential.

Jennifer Baxter


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