8185 Rhode Drive, Shelby Township, MI, 48317




Online Course

Handling Phones in Front of Patients

Perfect Your Call: Master Telephone Etiquette in the Dental Office!

Introducing 'Telephone Etiquette in Front of Patients for Beginners,' a specialized online course designed for dental professionals who wish to excel in managing phone communications while maintaining a respectful and professional atmosphere in the dental office. This course is ideal for front desk staff, dental assistants, and anyone in the dental practice who interacts with patients both in person and over the phone.

In this course, you'll learn the art of balancing telephone conversations with in-office patient interactions. Discover techniques for managing multiple tasks with poise, ensuring that both callers and in-office patients receive attentive and courteous service. We cover essential skills such as effective listening, clear communication, managing hold times, and seamlessly transitioning between phone and in-person engagements.

Key Benefits from the Course

  • Professional Telephone Skills: Develop the ability to handle phone calls efficiently while providing excellent service, ensuring callers feel valued and respected
  • In-Person Interaction Management: Learn strategies for maintaining professionalism and attentiveness to in-office patients, even while managing phone calls.
  • Multitasking Mastery: Gain insights into effective multitasking, ensuring a smooth and organized front desk operation that leaves a positive impression on all patients.

Enroll in 'Telephone Etiquette in Front of Patients for Beginners' to enhance your communication skills, improve patient satisfaction, and contribute to a harmonious and efficient dental practice environment




I had been out of the dental field for 20 years and wanted to restart my career as a dental assistant but I felt that myskills were a bit rusty and wanted to be up to date and this course was exactly what I needed. It was a great refresheron safety, anatomy, techniques etc but most especially Michelle was so encouraging and supportive. I really feltunsure about going back after so many years but she reinforced things I knew and showed me some very helpful newtechniques. Today at my new job I did my first fmx in 20 years!!!! It was incredibly rewarding. They turned out very welland Dr was very pleased. Would definitely recommend this course to anyone looking to have this credential.

Jennifer Baxter


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