Online Course

Introduction to Dental Front Desk

Front Office Excellence: Your Gateway to a Thriving Dental Practice!

Welcome to 'Responsibilities of a Dental Front Office: Beginners Course,' the perfect starting point for dental professionals looking to excel in front office roles. This course is specially designed for new front office staff, including receptionists and administrative assistants in dental practices, who play a pivotal role in shaping patient experiences and practice success.

Dive into the essentials of front office responsibilities, starting with the art of answering phones professionally and efficiently. Learn how to create a warm and welcoming atmosphere right from the first 'hello,' ensuring every patient feels valued and at ease. We also cover the nuances of greeting patients in person, making them feel comfortable and cared for as they step into the practice.

A key focus of this course is on effective communication strategies to help patients understand and agree to recommended treatments. You'll gain insights into understanding patient needs, addressing concerns, and presenting treatment plans in a way that is clear, empathetic, and persuasive.

Course Highlights

  • Professional Phone Etiquette: Master the skills of handling phone calls with courtesy and professionalism, setting a positive tone for patient interactions.
  • Warm and Welcoming Patient Greetings: Learn how to greet patients in a way that makes them feel genuinely cared for, enhancing their overall experience.

Enroll in 'Responsibilities of a Dental Front Office: Beginners Course' to build a strong foundation in front office skills, driving patient satisfaction and practice growth.




I had been out of the dental field for 20 years and wanted to restart my career as a dental assistant but I felt that myskills were a bit rusty and wanted to be up to date and this course was exactly what I needed. It was a great refresheron safety, anatomy, techniques etc but most especially Michelle was so encouraging and supportive. I really feltunsure about going back after so many years but she reinforced things I knew and showed me some very helpful newtechniques. Today at my new job I did my first fmx in 20 years!!!! It was incredibly rewarding. They turned out very welland Dr was very pleased. Would definitely recommend this course to anyone looking to have this credential.

Jennifer Baxter


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