8185 Rhode Drive, Shelby Township, MI, 48317




Online Course

Mastering Patient Communication in Dental Practices

Welcome to our comprehensive bundle of courses on "Mastering Patient Communication in Dental Practices." Designed specifically for dental professionals, this series offers in-depth training on the nuances of patient interaction, from first impressions to handling specific scenarios like late or walk-in patients, and even extending into the realms of dental sales and referrals. Delivered on our intuitive LMS platform, these courses combine theoretical knowledge with practical applications, ensuring that dental staff can improve communication skills, patient satisfaction, and practice efficiency.

Course Objectives

  • Enhancing Patient Communication in Dental Practice Basics

    Objective: Equip participants with the foundational skills for effective communication in a dental setting, focusing on building rapport, explaining treatments, and managing patient expectations to foster a positive environment and enhance patient satisfaction.

  • Handling A Late Patient 

    Objective: Provide strategies for diplomatically addressing late arrivals, balancing the need to maintain a schedule with the importance of ensuring patients feel valued and not rushed, thereby preserving patient relationships and practice reputation

  • Handling Walk-in Patients & Dental Sales Representatives for Beginners

    Objective: Train participants to effectively manage walk-in patients and dental sales representatives, prioritizing patient care while accommodating unexpected visits and leveraging opportunities for practice growth through product and service discussions.

  • Navigating Waiting Patients

    Objective: Offer techniques for enhancing the waiting room experience, communicating wait times transparently, and keeping patients engaged and informed, minimizing frustration and maximizing satisfaction during inevitable delays.

  • Understanding How to Ask for a Referral

    Objective: Instruct on the art of requesting patient referrals in a manner that feels natural and comfortable, recognizing the value of word-of-mouth recommendations and encouraging satisfied patients to become practice advocates.




I had been out of the dental field for 20 years and wanted to restart my career as a dental assistant but I felt that myskills were a bit rusty and wanted to be up to date and this course was exactly what I needed. It was a great refresheron safety, anatomy, techniques etc but most especially Michelle was so encouraging and supportive. I really feltunsure about going back after so many years but she reinforced things I knew and showed me some very helpful newtechniques. Today at my new job I did my first fmx in 20 years!!!! It was incredibly rewarding. They turned out very welland Dr was very pleased. Would definitely recommend this course to anyone looking to have this credential.

Jennifer Baxter


Welcome to the Dental Academy, where continuous learning meets innovation in dentistry. We are delighted that you are considering subscribing to our comprehensive newsletter. As part of our commitment to furthering excellence in the dental training industry, our newsletter aims to keep you informed and engaged. By subscribing, you'll gain access to the latest insights, trends, and research in dental science and training methodologies.