8185 Rhode Drive, Shelby Township, MI, 48317




Online Course

Mastering the Phones

Phone Skills for Success: Elevate Your Dental Practice's First Impressions!

Introducing 'Mastering the Phones: Beginners Course for Dental Practices,' the ideal online course for dental front office staff, receptionists, and anyone in a dental practice who wants to excel in telephone communication. This beginner-friendly course is designed to transform your phone handling skills, making every call an opportunity to impress and engage patients.

In this course, you'll learn the fundamentals of effective phone communication in a dental practice setting. We start with the basics of professional phone etiquette, teaching you how to answer calls in a way that is both welcoming and efficient. You'll discover techniques for managing patient inquiries, scheduling appointments, and handling common questions with confidence and ease.

Key Course Features

  • Essential Phone Etiquette: Understand the principles of professional telephone communication, setting the stage for positive patient interactions
  • Effective Call Handling: Learn how to manage various types of calls, from appointment scheduling to patient queries, ensuring a smooth and pleasant experience for callers.
  • Building Patient Relationships Over the Phone: Gain insights into creating rapport and trust with patients through your phone conversations, enhancing patient loyalty and satisfaction.

Enroll in 'Mastering the Phones: Beginners Course for Dental Practices' to develop the key phone skills needed for a thriving dental practice. Make every call count towards building a successful and patient-friendly practice environment.




I had been out of the dental field for 20 years and wanted to restart my career as a dental assistant but I felt that myskills were a bit rusty and wanted to be up to date and this course was exactly what I needed. It was a great refresheron safety, anatomy, techniques etc but most especially Michelle was so encouraging and supportive. I really feltunsure about going back after so many years but she reinforced things I knew and showed me some very helpful newtechniques. Today at my new job I did my first fmx in 20 years!!!! It was incredibly rewarding. They turned out very welland Dr was very pleased. Would definitely recommend this course to anyone looking to have this credential.

Jennifer Baxter


Welcome to the Dental Academy, where continuous learning meets innovation in dentistry. We are delighted that you are considering subscribing to our comprehensive newsletter. As part of our commitment to furthering excellence in the dental training industry, our newsletter aims to keep you informed and engaged. By subscribing, you'll gain access to the latest insights, trends, and research in dental science and training methodologies.